SHIPPING & RETURNS
SHIPPING POLICY
1. Efficient and Reliable Shipping:
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At DermoEssense, we are dedicated to providing efficient and reliable shipping services to ensure your skincare products reach you in a timely manner. This Shipping Policy outlines important information about our shipping processes.
2. Processing Time:
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Orders are typically processed within 1-2 business days after payment confirmation. During high-demand periods, processing times may be extended. You will receive a confirmation email with tracking information once your order has been shipped.
3. Shipping Methods:
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We offer a range of shipping methods to accommodate your preferences and delivery timeframes. Options include Standard Shipping, Expedited Shipping, and, in some cases, Overnight Shipping. Shipping costs vary depending on the selected method.
4. Estimated Delivery Times:
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Estimated delivery times depend on the shipping method selected and your location. Standard Shipping generally takes 5-7 business days, while Expedited Shipping can take 3-5 business days. Please note that these are estimates, and actual delivery times may vary.
5. International Shipping:
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DermoEssense proudly offers international shipping to customers around the world. International shipping costs and delivery times vary by location. Please review the shipping options during checkout for specific details.
6. Customs and Import Duties:
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For international orders, customs and import duties may be applicable upon arrival in the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.
7. Order Tracking:
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Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our carrier's website.
8. Shipping Restrictions:
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Some products may be subject to shipping restrictions based on your location. These restrictions could be due to local regulations or carrier limitations. If you encounter any issues during the checkout process, please contact our Customer Care team for assistance.
9. Address Accuracy:
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Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly entered addresses. If you need to update your shipping address after placing an order, contact our Customer Care team promptly.
10. Shipping Updates and Delays:
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In the event of any unexpected delays or issues with your shipment, our Customer Care team will promptly notify you and work to resolve the situation. We appreciate your understanding and patience during such instances.
11. Contact Information:
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For any questions or concerns related to our Shipping Policy, please contact our Customer Care team:
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Phone: 1-888-777-3722
12. Thank You for Choosing DermoEssense:
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We appreciate your trust in DermoEssense for your skincare needs. Our commitment is to provide reliable shipping services and high-quality products, and we look forward to serving you.
RETURN & EXCHANGE POLICY
1. Customer Satisfaction Guarantee:
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At DermoEssense, we are committed to your satisfaction with our skincare products. This Return & Exchange Policy outlines the guidelines for returning or exchanging items purchased from our online store.
2. Return Eligibility:
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To be eligible for a return, your item must be in its original condition, unopened, and unused. Returns must be initiated within the same day of receiving the product. We do not accept returns for items that have been opened or used due to hygiene and safety reasons. Customers can only return product in case of product quality issue or due to accidental damages during shipping process.
3. Refund Process:
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Refunds will be processed within 3 business days of receiving the returned items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4. Return Shipping:
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Customers are responsible for covering the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that we receive your returned item.
5. Exchanges:
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If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact our Customer Care team at customercare@dermoessense.com to initiate the exchange process.
6. Damaged or Incorrect Items:
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In the rare event that you receive a damaged or incorrect item, please contact our Customer Care team within 48 hours of receiving your order. We will work to resolve the issue promptly and provide instructions for returning the item.
7. Return Authorization:
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Before returning any items, please contact our Customer Care team to obtain a Return Authorization (RA) number. Items returned without an RA number may not be accepted, and processing delays may occur.
8. Gift Returns:
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If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
9. Non-Returnable Items:
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Certain items are non-returnable, including gift cards, downloadable software products, and perishable goods such as skincare products that have been opened or used.
10. Contact Information:
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For any questions or concerns related to our Return & Exchange Policy, please contact our Customer Care team:
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Email: ino@dermoessense.com
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Phone: 1-888-777-3722
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11. Thank You for Choosing DermoEssense:
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We appreciate your trust in DermoEssense for your skincare needs. Our commitment is to provide a hassle-free return and exchange process while maintaining the highest standards of customer satisfaction.
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